Privacy Policy

Riptide AI Consulting LLC ("Riptide," "we," "us") operates the Roof Diagnose web application (the "Service"). This Privacy Policy explains what we collect, how we use it, and the choices you have.

What we collect

• Roof photos you upload.Images are sent to our API server and forwarded to Anthropic's Claude vision model for analysis. We do not currently store uploaded images after analysis — they are held in memory only for the duration of the request.
• Inspection metadata.Optional property information you enter (homeowner name, property address, inspector name, inspection date, claim number) is stored only in your browser's sessionStorage. It is not sent to our servers unless you explicitly choose a feature that requires it (e.g. saved reports, when introduced).
• Technical logs. Standard web-server logs (IP address, request timestamp, user agent, error messages) are retained for up to 30 days for security and debugging.
• Analytics. Aggregated, anonymized usage stats (page views, feature usage) may be collected via Vercel Analytics. No personally identifying information is included.

How we use this information

• To run the AI inspection and return findings to you.
• To monitor service health, security, and abuse.
• To improve our prompts and product quality. Photo content is never used to train third-party AI models; see "Anthropic data handling" below.

Anthropic data handling

Photos and prompts you submit are sent to Anthropic, our AI provider, via their commercial API. Anthropic's policy states that prompts and completions submitted via the API are not used to train their models, are encrypted in transit and at rest, and are retained per their published retention schedule. See Anthropic's privacy policy for details.

Data retention

See our data retention policy for retention periods and deletion guarantees.

Your rights

You can request a copy of any data we hold about you, ask us to delete it, or correct inaccuracies. Contact hello@riptideai.co. We respond within 30 days.

Children

The Service is intended for use by professionals (sales reps, contractors, inspectors, adjusters). It is not directed at children under 16, and we do not knowingly collect data from children.

Changes

We may update this policy. When we do, we'll update the "last updated" date at the top and, for material changes, notify users via prominent notice on the Service.

Contact

Riptide AI Consulting LLC, Houston, TX · hello@riptideai.co