Terms of Service

These Terms govern your use of the Riptide Roof Diagnose web application (the "Service"), operated by Riptide AI Consulting LLC ("Riptide"). By using the Service you agree to these Terms.

1. The Service

The Service uses artificial intelligence to analyze photographs of roofs and surface possible damage. The output is informational only and is not a substitute for a professional on-site inspection by a HAAG-certified or otherwise qualified roofing inspector. Do not file insurance claims, schedule repairs, or make material business decisions based solely on the Service's output.

2. No warranty

The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied. Riptide makes no warranty that the Service will be accurate, uninterrupted, secure, error-free, or that findings will be complete or correct. AI vision models can hallucinate, miss damage, misidentify features, and produce inaccurate bounding boxes. You assume all risk arising from your use of the Service.

3. Limitation of liability

To the maximum extent permitted by law, Riptide and its officers, directors, employees, and contractors will not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, claim denials, repair costs, property damage, or business interruption, arising from your use of the Service. Our aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you have paid Riptide for the Service in the 12 months preceding the event giving rise to the claim, or USD $50, whichever is greater.

4. Acceptable use

You agree not to:

• Reverse-engineer, scrape, or attempt to extract the underlying AI models or prompts.
• Submit photos that aren't roofs in an attempt to abuse or confuse the system.
• Submit images that infringe on third-party rights, contain illegal content, or include personally identifying information of people in the frame without their consent.
• Use the Service to provide commercial roofing inspection services without disclosing that AI is being used and that findings require professional verification.
• Misrepresent Service output to third parties (e.g. presenting AI findings to an insurance adjuster as if produced by a certified human inspector).
• Exceed reasonable usage limits. We may apply rate limits to protect the Service.

5. Insurance and claims

Insurance claim outcomes depend on professional inspection, documented test-square methodology (for hail), and adjuster review. The Service does not produce insurance-ready documentation and does not certify damage. Always confirm findings with a licensed roofing professional before any claim is filed.

6. Intellectual property

The Service, including its software, design, and brand, is owned by Riptide and protected by intellectual-property laws. You retain ownership of any photos you upload. You grant Riptide a non-exclusive, royalty-free license to use those photos solely to operate and improve the Service (e.g. running them through our AI provider, debugging errors). We will not sell, license, or publish your photos to third parties.

7. Termination

We may suspend or terminate access to the Service at any time, with or without notice, if you violate these Terms or if we discontinue the Service. You can stop using the Service at any time.

8. Changes to these Terms

We may update these Terms. Material changes will be notified via prominent notice on the Service. Continued use after a change constitutes acceptance.

9. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Exclusive venue is the state and federal courts located in Harris County, Texas.

10. Contact

Riptide AI Consulting LLC, Houston, TX · hello@riptideai.co